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Shipping Information

 

What delivery options are available?

You can choose between two delivery providers:

COLISSIMO (only in France)

  • Home delivery with signature required for professional customers, no signature required for private customers
  • Delivery to Relay collection points

UPS (in France and overseas)

  • Home delivery with signature required
  • Delivery to Relay collection points

 

How long will my order take to be delivered?

For ‘made to order’ products* :

Delivery time is 3 calendar weeks (excluding scheduled closures of our factory) regardless of the delivery address and delivery option chosen.

For ‘in stock’ products* :

Below you’ll find the standard delivery times for each of the delivery options available.

Please allow 2 working days of preparation time before orders are dispatched.

  

If your order includes products that are both ‘in stock’ and ‘made to order’, you’ll receive all your products in the same shipment within 3 weeks (excluding scheduled closures of our factory).

* To find out the status of a product (either ‘in stock’ or ‘made to order’), please check the relevant product description page.

How can I receive free delivery on my order?

Orders worth more than €20 delivered within Metropolitan France will benefit from free delivery via Colissimo. However, you can choose another delivery method for an additional cost if required.

How can I track the progress of my delivery?

To track the delivery of your order, please visit the website of the delivery provider you selected (Colissimo or UPS) and enter the delivery tracking number we sent you by email, which you can also find in your ‘My Account’ area.

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