ULTRA ELECTRONICS® : Electronics - UK

Equipped population : 700 airline personnel

Used material : Symbol scanners

Ultra Electronics is a company known as a specialist of electronic and electromechanical systems, subsystems and other products for defence, security and aerospace applications. With 3.000 employees in the UK and North America, Ultra combines the expertise from various fields. Their key to success consists in answering the specific needs of each customer with a competitive edge in terms of technology and productivity. That’s why, among other, they have chosen the Mobilis shells to equip their airline staff. Indeed, Ultra Electronics had troubles in protecting the screens and laser lenses of their Symbol scanners. Before Mobilis came to help, the situation was far from a dream: “We had over £10.000 repair bills which have now split to a half”, tells one of the Account Manager. “The breakage rate and the scanner loss have reduced, mainly due to the V form hand straps”. This has an immediate effect on the efficiency level of the workers. “The users thought at first that the shells would only make the device heavier and thus more difficult to use, but now they have worked more with, they have come to accept the shell as a practical part of it. The portability and protection combo is fully accepted by the employees, impressive!” “Protection” is the key work here – something in common between Ultra Electronics and Mobilis…

E-ON® : Power & gas - UK

Equipped population : Field Sales force

Used material : Fujitsu Siemens Pen tablet PC

Headquartered in Germany, E-ON has 40 million customers over the World and some 88.000 employees. E-ON is the second largest energy generator and distributor network in the UK. We could imagine that some of its power is its personnel itself! That’s why Mobilis as been called to help some field sales people to save their energy – at least from the hardware problems. Indeed, with some 4.9 million customers in Central England to take care of, the sales force has to be on the field every day to serve them. In their daily work they use a Fujitsu-Siemens pen tablet PC to collect information. As the IT Manager of E-ON UK tells us: “Taking care of their hardware is not a simple task – if the pen tablet breaks, its owner can’t go back to work at least for the next 24 hours!” “We used to have some leather cases but the protection level was not on the one we expected” - notably because they were not water resistant. “We didn’t need anything that would make the hardware completely waterproof, and the answer of the Mobilis’ protective shells seemed just right.” The portability and the protection provided by the shell is a very good combination even with some drops and bumps. We could deduct that the field sales people are satisfied by the solution because if “they haven’t much feedback to give, it only means that there is nothing to complaint about! They care of their device because they need it to work well…”